Why Attend

  • Why attend?

    • Learn from industry visionaries exploring how to innovate the passenger experience and free up your thinking about what is possible
    • Experience NEW focus breakout sessions exploring the The Connected Journey; Comfort and Wellbeing; and Generating Revenue
    • Hear best practice from industries outside the rail and aviation sectors including sessions by the Disney Institute, Peugeot Design Lab and leading anthropologist and psychologist Dr. Rapaille
    • Personalise the agenda to suit your interests, with breakout streams timed to allow movement between sessions.
    • Free entry to the Industry Networking Party
    • Utilise your trip to also attend leading exhibitions Aircraft Interiors Expo and WTCE, using your conference badge for fast track entry
  • Some key topics include:

    • If you disrupt conventional thinking about onboard experiences how do you sell those experiences in a way that works for passengers and airlines or railway operators?
    • Connectivity and digitisation driving opportunities for new inflight services
    • Passenger emotions and passenger-centric design: A look at tools and strategies under development to form a deeper understanding of passengers’ moods and physical reactions to their onboard experience
    • Challenging mindsets about comfort
    • Travel retail partnerships delivering better results for stakeholders and their customers
  • NEW and EXCLUSIVE Airline Forum.

    Taking place before the main conference starts, Jeff James, Vice President and General Manager of the Disney Institute will deliver an inspirational keynote exclusively for our airline attendees, to expand their customer experience horizons.

  • What previous attendees said...

    • I was a first time attendee and found this a great opportunity to hear from leading edge and innovative speakers.

      • Martin Delich, Aircraft Interior Standards Manager
      • Air New Zealand
    • It’s been a really interesting day. There are a good range of speakers with impressive insight. There is a lot here for anyone involved in transport. The conference is a great place to share ideas and see cutting edge thinking.

      • Ryan Flaherty, Guest Experience Director
      • Serco Caledonian Sleeper
    • The conference featured experienced and insightful speakers all under one roof. From an airline perspective, it’s good to see how the other side works. I wouldn’t be able to meet these companies otherwise.

      • Shaun Jenson, Interiors Engineer
      • Frontier Airlines
    • There has been a good quality of speakers, interesting content and the discussion is great. It’s a great place to network and meet new contacts ahead of the exhibition. I would definitely come back next year.

      • Roman Rastorguev, Deputy Technical Director
      • VIM Airlines
    • Very good – improving every year in awareness, attendance and content. Keep up the good work!

      • Michael Reilly, VP Entertainment
      • Arconics

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