Programme Overview

  • 2018 Conference Programme Overview

    The Passenger Experience Conference is an opportunity to immerse yourself in new ideas, innovative solutions and the next steps in the evolution of passenger experiences, onboard environments and services.

    This one-day conference brings together senior strategists from airlines, rail and across the industry supply chain to holistically explore the latest passenger experience thinking with their peers.

    The day opens with a visionary plenary session for all delegates that will consider the convergence of next-generation transport solutions  – space, supersonic, electric air travel, optionally-piloted air taxis, driverless cars, ultra-high speed rail – and how addressing these frontiers will also drive onboard and passenger experience innovations across mainstream aviation and rail operations.

    After mid-morning coffee, three breakout streams will run concurrently for the rest of the day, each themed to encapsulate a different element of passenger experience: convergence and mobility; flexible and sustainable thinking; personalising the journey. Each stream will also examine how digital disruption and connectivity can better enable all these aspects of passenger experience in the future.

  • Convergence and mobility

    This stream will consider the full travel experience and how convergence and cross-pollination of ideas across the various travel modes – aviation, rail, automotive and more – can enrich today’s passenger experiences and create new business opportunities.

    Flexible and sustainable thinking

    This stream will explore the latest initiatives to reduce the environmental impact of the cabin and inflight services. It will examine opportunities to create sustainable passenger experiences and strong brand narratives from both the sustainability/recyclability of the cabin interior and the services onboard.

    Personalising the journey

    How can you offer your passengers the experiences and services that will meet their individual needs? Most customers are likely to be offered some degree of choice or tailored offers in the early stages of travel but can that customisation be consistently delivered throughout the journey, at the seat and beyond – even in the economy cabins?

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