Frequently Asked Questions

  • FAQs

    If you have any questions, you may find the answer to what you are looking for below.

    Should you not find the answer you are looking for, then please contact our Customer Services Team who will be happy to help.

    Customer Services Helpline
    +44 (0) 208 271 2174

  • General

    Why should I attend?

    Learn from industry visionaries, exchange knowledge and engage in lively debate exploring the future trends of the passenger experience industry. The day will feature in-depth breakout sessions focusing on key areas of the overall passenger experience - 2019's topics will be The Competitive Cabin; Digital: The New Reality; and Revitalizing The Journey. Encompassing case studies, presentations, panel discussions, networking and more, to set the agenda for the passenger experience industry and drive your business forward.

    What is the Passenger Experience Conference?

    Defining the future of the passenger experience industry, the Passenger Experience Conference is the leading global conference and networking forum delivering content, driving innovation and developing connections to transform your business. Click here for more information.

    What is the date of the next Passenger Experience Conference?

    Both the Conference and the Industry Networking Party take place on Monday 1 April 2019, the day before Passenger Technology Solutions, Aircraft Interiors Expo and World Travel Catering & Onboard Services Expo.

    What does my Conference badge grant me access to?

    Your Conference badge grants you access to all sessions of the Passenger Experience Conference, free entry to the Industry Networking Party following the Conference, and access to all three days of Passenger Technology Solutions, Aircraft Interiors Expo and World Travel Catering & Onboard Services Expo (2 - 4 April 2019). If you are an airline representative, you will also be able to attend the exclusive Airline Forum, taking place before the conference opens.

    How can I get tickets to the Industry Networking Party only?

    If you just want to book the Industry Networking Party, please register for any one of the three co-located shows via Passenger Technology Solutions, Aircraft Interiors Expo or World Travel Catering & Onboard Services Expo. During the registration process you will be asked if you would like to attend the Industry Networking Party only. Please select this option.

    I am interested in speaking at the Conference. Who should I contact?

    Please register your interest to discuss becoming a speaker at the Passenger Experience Conference.

    Where can I register?

    We encourage delegates to register online prior to the Conference – this will save you time on the day as well and saves you money on the entry costs. Registration is currently open - click here to register.

    I would like to find out more about sponsorship opportunities. Who should I contact?

    If you are interested in sponsorship opportunities, please email Daniel Kazimierczak or call him on +44 (0) 20 8910 7193.

    Who can I speak to if I have any questions?

    Customer Services Helpline
     +44 (0) 208 271 2174

  • Venue information

    Where is the Passenger Experience Conference held?

    The Passenger Experience Conference and Industry Networking Party, which follows the Conference, take place in the Hamburg Messe A4 Upper Halls. Access is via the Central Entrance. Visit the travel page for more information.

    Is the Conference held in the same place at the exhibitions?

    Although both the conference and the exhibitions will be taking place at the Hamburg Messe, the conference will be held exclusively in the Hamburg Messe A4 Upper Halls. Access is via the Central Entrance.

    How do I get to the venue? Is there parking?

    Visit the Hamburg Messe website for details on directions, parking and maps.

    Does the venue offer disabled access?

    Yes, the Hamburg Messe is designed for accessibility. Click here to view important information for people with mobility impairments.

    Are there cloakroom facilities available?

    Yes, cloakroom facilities are available.

    Will there be Wi-Fi at the Conference?

    Yes, there will be FREE WiFi available on the day of the Conference.

  • Travel

    I need a place to stay – where should I look?

    We have joined up with HotelMap to offer discounted hotel rates.
    Please view our travel page for more information.

    What is the visa process for Germany?

    For more information on visas, follow the visa links during the registration process.

  • Visitors

    Where can I collect my badge from? Can I pick up my colleague’s badge too?

    You will be able to print and collect your badge from the registration area at the Conference. Please ensure you bring your unique badge number with you, which will have been supplied in your confirmation email when you booked your badge. You can also collect your colleague's badge if you have their unique badge number too.

    In what language will the sessions be?

    All of the sessions at the Passenger Experience Conference will be held in English.

    Will refreshments be provided?

    Lunch is included for all conference delegates. There will also be regular coffee and refreshment breaks provided throughout the day.

    Where can I view the Terms and Conditions?

    Terms and Conditions for the Passenger Experience Conference can be viewed here.

    Can I reserve seats in each session in advance?

    Reserved seating will not be available at the conference. Seating within each session is on a first come first served basis. There will be room to accommodate everyone, although we advise arriving promptly to your session to ensure you have the best pick of the seats.

    I can no longer attend. Can I get a refund?

    As outlined in the Terms and Conditions, we do not offer refunds. Delegates may however substitute another person to attend in their place at no additional cost, provided you advise us on or before Monday 11 March 2019.

    To substitute another delegate, please email the Conference team with the following information:

    • your name
    • your email address
    • your company name
    • the name of your replacement attendee
    • the email address of your replacement attendee
    • the company name of your replacement attendee
    • the telephone number of your replacement attendee

    The replacement attendee must already be registered to visit one of the accompanying exhibitions (Aircraft Interiors Expo 2019, World Travel Catering & Onboard Services Expo 2019 or Passenger Technology Solutions 2019) in order to transfer the conference booking to them.

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