Conference Programme

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  • Plenary Session

    Monday09:30 - 11:0030 Mar 2020
    Hamburg Messe - Hall A4 Upper

    This session will bring all delegates together to consider the vision and strategy for future passenger experiences. It will provide the inside track on transfo...

    • Language: English

  • Aerial Ride-sharing: Designing All-new Interactions in Aviation

    Monday09:40 - 10:2030 Mar 2020
    Hamburg Messe - Hall A4 Upper

    At its outset around 2025, aerial ride sharing at scale will involve piloted aircraft, require both retrofit- and pop-up skyports, and forge co-making partnersh...

    • Language: English

  • Embracing Disruption

    Monday10:20 - 11:0030 Mar 2020
    Hamburg Messe - Hall A4 Upper

    Session details to be revealed shortly

    • Language: English

  • Keynote: Direction of Travel: flying more sustainably

    Monday11:30 - 12:0030 Mar 2020
    Hamburg Messe - Hall A4 Upper

    Learn about the critical sustainability trends and understand how future flyers, millennial business travellers and followers of Greta Thunberg will view the ch...

    • Language: English

  • Keynote: The Economy of the Next Fifty Years will be run by the Customer Experience

    Monday11:30 - 12:0030 Mar 2020
    Hamburg Messe - Hall A4 Upper

    The days of begging for likes are over. The customer economy is all about doing likeable things. As the network gets smarter and smarter, it'll know your favour...

    • Language: English

  • Keynote

    Monday11:30 - 12:0030 Mar 2020
    Hamburg Messe - Hall A4 Upper

    Session details coming soon

    • Language: English

  • Insights into innovating aviation for the 21st century

    Monday12:00 - 13:0030 Mar 2020
    Hamburg Messe - Hall A4 Upper

      12.00 – 12.30    Creating a Supersonic Experience Boom and JPA Design are developing the next generation of airliners, and this time they’re supersonic. Check...

    • Language: English

  • Inspiring tomorrow’s air travel experiences, innovating today

    Monday12:00 - 13:0030 Mar 2020
    Hamburg Messe - Hall A4 Upper

    Session details coming soon

    • Language: English

  • The Flying V: more sustainability and more comfort

    Monday12:00 - 12:3030 Mar 2020
    Hamburg Messe - Hall A4 Upper

    The Flying V is the Technical University of Delft's energy-efficient response to the challenge to innovate more sustainable air travel. Its spectacular v-shape ...

    • Language: English

  • Connecting the data ecosystem – the catalyst for a passenger-centric journey

    Monday12:00 - 13:0030 Mar 2020
    Hamburg Messe - Hall A4 Upper

    At every stage of every journey, airlines, airports, aircraft, service providers – and their passengers – are generating petabytes of data. Today, this data is ...

    • Language: English

  • Sustainable innovation in the cabin

    Monday12:30 - 13:0030 Mar 2020
    Hamburg Messe - Hall A4 Upper

    To meet the growing consumer demand for more sustainable experiences, organisations will need to transform themselves as well as their methodologies and their p...

    • Language: English

  • Case study

    Monday12:30 - 13:0030 Mar 2020
    Hamburg Messe - Hall A4 Upper

    Session details coming soon

    • Language: English

  • Keynote: Direction of Travel: flying more sustainably

    Monday14:15 - 14:4530 Mar 2020
    Hamburg Messe - Hall A4 Upper

    Learn about the critical sustainability trends and understand how future flyers, millennial business travellers and followers of Greta Thunberg will view the ch...

    • Language: English

  • Keynote

    Monday14:15 - 14:4530 Mar 2020
    Hamburg Messe - Hall A4 Upper

    Session details coming soon

    • Language: English

  • Collaborating to reduce aviation’s carbon footprint

    Monday14:15 - 15:3030 Mar 2020
    Hamburg Messe - Hall A4 Upper

    This round table discussion will consider how the aviation and interiors OEMs and their supply chain partners can work together to reduce aviation’s carbon foot...

    • Language: English

  • Keynote: The Economy of the Next Fifty Years will be run by the Customer Experience

    Monday14:15 - 14:4530 Mar 2020
    Hamburg Messe - Hall A4 Upper

    The days of begging for likes are over. The customer economy is all about doing likeable things. As the network gets smarter and smarter, it'll know your favour...

    • Language: English

  • Joining up the dots – integrating data and tech for the best passenger experiences

    Monday14:45 - 15:2530 Mar 2020
    Hamburg Messe - Hall A4 Upper

    The travel experience is set to be transformed over the next five years as adoption of artificial intelligence, machine learning, biometrics, plus industry stan...

    • Language: English

  • Pushing the boundaries of long haul

    Monday14:45 - 15:3030 Mar 2020
    Hamburg Messe - Hall A4 Upper

    Next generation wide-body aircraft are opening up the possibility of ultra-long haul travel and the longer range capability of the latest single aisle aircraft ...

    • Language: English

  • Driving new revenue streams from a customer-centric journey

    Monday15:25 - 16:0030 Mar 2020
    Hamburg Messe - Hall A4 Upper

    Once passengers have more control over their travel and flight experiences, how will meeting their specific needs actually revolutionise the retail opportunitie...

    • Language: English

  • Sustainable materials

    Monday15:30 - 16:0030 Mar 2020
    Hamburg Messe - Hall A4 Upper

    Session details coming soon

    • Language: English

  • Insights into the future of personalisation

    Monday16:45 - 18:0030 Mar 2020
    Hamburg Messe - Hall A4 Upper

    16.45 – 17.00    Enhancing the future of transport hospitality through biometric data To date, technological enhancement has, in many ways, dehumanised our pass...

    • Language: English

  • Everything’s connected

    Monday16:45 - 18:0030 Mar 2020
    Hamburg Messe - Hall A4 Upper

    Technology has been morphing and converging on the ground, disrupting industries and business models, but what will happen when this shake-up starts to play out...

    • Language: English

  • Delivering carbon neutral cabin and travel services

    Monday16:45 - 18:0030 Mar 2020
    Hamburg Messe - Hall A4 Upper

    What will be the impact of environmental sustainability on customer experience and will sustainable businesses drive customer loyalty? This session will explore...

    • Language: English

  • Giving passengers access to individual insider experiences

    Monday17:00 - 17:1530 Mar 2020
    Hamburg Messe - Hall A4 Upper

    Session details to be revealed shortly

    • Language: English