Contributor Profile

Simon Wilcox

Job TitleHead of Automation and Optimisation

Company NameHeathrow Airport


Simon Wilcox leads Heathrow Airport’s Automation of the Passenger Journey programme, which is focused on the development of an end-to-end passenger journey that is personal, simple and reliable.

He is an experienced airport operator with over 15 years in the aviation industry and is a Chartered Manager who holds a MSc in Air Transport Management. Simon started his career at a flight training centre leading the flight operations department, and overseeing the running of the aerodrome, whilst studying for his commercial pilot’s license. He later moved to work for BAA at both Southampton and Heathrow airports and took on senior roles in Airside ops, Terminal Management, Security, Operational Readiness and ultimately running the day to day operation at Heathrow.

Having worked in the Middle East with Qatar Airways in 2010 and 2011, Simon returned to Heathrow and has spent the last five years involved in the running of Heathrow’s £3bn Capital Portfolio. Simon has a passion for leading transformational change and is a qualified executive coach.

In addition to his main job Simon is also Chair of Governors of a West London College. Outside of work Simon is a keen skier, enjoys travel and being out on the water.

Conference Sessions

  • Innovating experiences with new sensory touchpoints

    Monday14:45 - 16:0001 Apr 2019
    Revitalizing The Journey

    Sonic Branding – how music can build a stronger bond with your (future) customersAir travel will always remain an emotional service; not only when it comes to i...

    • Language: English

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