How Should We Respond to the On-Demand Economy?

How Should We Respond to the On-Demand Economy?

09 Apr 2018, 15:15 - 16:00

Hamburg Messe - Hall A4 Upper
Language:
English (United Kingdom)

The Convergence and Mobility stream will consider the full travel experience and how convergence and cross-pollination of ideas across travel modes – aviation, rail, automotive and more – can enrich today’s passenger experiences and create new business opportunities. As mobility becomes more seamless, how will it impact cabin interiors, supporting travel services and ancillary products? How will opportunities for new brand partnerships innovate fresh solutions?

 

This session will kick-off with a short presentation from Raymond Kollau, Founder of AirlineTrends, on how today's on-demand economy is shaping customer expectations of their inflight food and beverage experience, illustrated by how airlines are starting to respond.

His overview will be the starting point for a wider discussion, bringing together experts from KLM, Norwegian, LSG and Diehl to consider the challenges the on-demand catering trend poses and how the industry could address them.

 

Contributors

  • Raymond Kollau

    Speaker

    Founder

    AirlineTrends

    Raymond Kollau, has extensive experience in analysing industry and consumer trends and translating these trends to relevant innovations in the...

  • Madeleine Braun

    Speaker

    Product Manager

    KLM

    Madeleine Braun is currently responsible for the passengers experience in World Business class. She works in a team with the airline’s cabin...

  • Martin Buchholtz

    Speaker

    Director Global Product & Service Innovation and Research

    LSG Group

    Martin Buchholtz has been with the LSG Group for more than ten years. During this time, he has offered his insights to a wide range of customers –...

  • Maria Laamanen

    Speaker

    In-Flight Manager

    Norwegian

    Maria Laamanen has over ten years of experience in airline catering, having worked in London, Frankfurt, Oslo and now Copenhagen. She joined...

  • Jakob Versemann

    Speaker

    Vice President Sales BFE/Retrofit

    Diehl Aerosystems

    Jakob Versemann was appointed Vice President Sales Airlines and MROs at Diehl Aerosystems in June 2015. He started his career in the aviation...

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