Plenary Session

Plenary Session

01 Apr 2019, 09:30 - 11:00


This inspirational session will bring all delegates together to consider ideas and issues that will define the vision and strategy for future passenger experience.

09.30 – 09.40     Welcome

09.40 – 11.00     Insights from industry leaders

Moderator: Joe Leader, Chief Executive Officer, Airline Passenger Experience Association (APEX) and International Flight Services Association (IFSA)

This session provides the inside track on the strategies that will deliver more competitive cabins, that offer value for passengers and improve revenue for airlines; transformative approaches to making the journey better; and integrating new technologies and tools every step of the way. Hear how some of the best minds in the business are tackling the passenger experience challenges of the next three years.

Speaker information coming soon

After the 11:00 coffee break, the programme splits into three breakout sessions that will run in parallel for the rest of the day.

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