Rethinking the physical experience

Rethinking the physical experience

01 Apr 2019, 12:00 - 13:00

Revitalizing The Journey

How can we embrace more voices in the passenger journey? How do we devise holistic responses to the traveller's journey?  What can airlines learn from how the rail and rail and hospitality industries are by making travel experiences more appealing and delighting their customers?

This session will examine delivering revitalisation through new capabilities – technology engagement, integration of approaches, behavioural patterns, biometrics.

Peter Wilander, Vice President, Passenger Experience & Product Development, AMTRAK

Andreas Koukas, Senior Manager, Marketing, eCommence & Product Development, Hilton Luxury Division Europe & Middle East

Dr Stathis Kefallonitis, Founder & President, and Noesis Analysis labs

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