Contributor Profile

Anne De Hauw

Job TitleFounder

Company NameIN Air Travel Experience


IN Air Travel Experience, the air travel industry’s first customer experience and innovation accelerator, is the brainchild of Anne De Hauw.

Anne is truly passionate about air travel and through her customer-centric mindset, she and her team truly want to improve the travel experience for the passenger and increase customer satisfaction to ultimately build brand loyalty for the airline.

Anne has a demonstrated record of transformational programs for airlines globally and has over15 years industry experience as Vice President Innovation and Customer Experience at global caterer Gategroup and Board Member at Servair.

Conference Sessions

  • Creating the complete digital and physical journey

    Monday12:00 - 13:0001 Apr 2019
    Stream 3: Digital: The New Reality

    Can we put ourselves in the shoes of the digital natives to transform passenger experiences? If Apple or Google launched an airline or an airport, how would the...

    • Language: English

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