Passenger Experience Conference

The catalyst for the future of the industry

At Passenger Experience Conference, everyone belongs. We cultivate a culture of inclusion at all our events, where the very things that make each of us unique are celebrated. Our exhibitors, attendees, partners and event colleagues are people from a wide variety of backgrounds, who make our shows stronger and our collective experience richer.

Putting the passenger first

The conference, held in Hamburg provides not only visitors but also exhibitors with key industry knowledge and networking opportunities in a more relaxed environment before the exhibitions open.

The conference provides you with the opportunity to learn, network and conduct business, bringing together experts and visionaries from airlines, airframers, OEMs, suppliers and design organisations with key responsibility for the cabin and enhancing the passenger experience.

The conference is followed by Aircraft Interiors Expo and World Travel Catering & Onboard Services Expo.

Delivering the latest Passenger Experience Insights

As the aviation industry continues to see a shift in what is expected from both business and leisure travellers as well as sustainability commitments, new business models and revenue streams will be vital to cater for these changes.

We will be exploring the passenger engagement strategies that will grow revenues; the innovations and new thinking that will support airlines and their supply chains; and address consumer expectations for travel experiences that truly respond to their needs.

Discover the latest insights from the Passenger Experience Conference on the AIX Hub.

Who attends Passenger Experience Conference?

Past speakers

  • Elina Kopola, Trend & CMF Specialist, TrendWorks and Green Cabin Alliance member
  • Caroline Jacob, Lead Colour, Material and Finish Strategist, Seymourpowell
  • Matthew Nicholls, Sales Director, Tapis Corporation
  • Kristen Allison, Global Director, Business Development, LanzaTech
  • Anaïs Marzo, Head of Aircraft Interiors Marketing, Airbus
  • Brenna Wynhof, Regional Director, Cabin & Passenger Experience, Boeing Commercial Airplanes
  • Job Heimerikx, CEO, AirFi
  • Anne De Hauw, Founder IN Air Travel Experience
  • Seth Miller, Editor, PaxEx.Aero
  • Eric Bogner, Executive Creative Director, Teague
  • George Land, Executive Director Sales, Hybrid Air Vehicles
  • Kerry Reeves, Head of Airline Programmes, Air New Zealand 

Past topics

  • Debunking the seamless journey
  • Preparing for 2030 and a new travel landscape
  • Defining new passenger experience benchmarks
  • Cabin sustainability – understanding the way ahead
  • Airspace Cabin Vision 2035+
  • Behind-the-scenes: Boeing’s cabin sustainability journey
  • Discussion: Evolving sustainability initiatives
  • Onboard digitalisation: raising the bar and creating opportunity
  • Succeeding with a low-cost digitalisation model
  • Meeting the expectations of the new generation digital customer
  • Better efficiency, better economics
  • Energising cabin waste

Highlights from PEC

How we started

The Passenger Experience Conference looks to the future of our industry, but to keep growing we took a look back.

Also taking place

Aircraft Interiors Expo (AIX)

The exhibition brings the industry together to discuss strategic issues facing the aircraft cabin interiors industry whilst showcasing innovative and practical products and solutions.

Attracts 400+ global suppliers with 1,000+ of the latest products.

World Travel Catering & On-board Services Expo (WTCE)

Showcases the latest onboard products and services from 250+ suppliers with 1,000s of products on offer to taste, touch and test to improve the passenger onboard experience.Go to W

It's the place to be if you want to meet with the industry, your peers, partners and people you haven't met to find answers, network and to ask questions which you haven't asked before. For me, it's to learn more, get insights about new trends, discover the next steps and find out what the industry

Nicolas Jourdan

Passenger Experience Week is very impressive and we hope to return for many years. The show is done very well and it is great to be a part of it.

Kai Scharwachter

This is our third year here as you don't get other shows like this elsewhere, offering such a unique service. Each time we come the possibilities surprise me, every year there are more solutions and innovations to be discovered. To stay ahead in the industry, Passenger Experience Week is a must.

Rustan Korn

Passenger Experience Week is a great overview of the industry and is really precious time to widen your knowledge. There are lots of interesting suppliers so it's good to have a chance to discuss potential collaboration

Dieu Huong Phuong
Vietnam Airlines

We have a large team that attend Passenger Experience Week - our product development team are looking at the catering products, cabin interior products such as seats, materials, leathers, galley equipment and inflight entertainment and connectivity.

James Caycedo
Hawaiian Airlines

I have seen more new technology innovations than anywhere before. The amount of new and exciting technology took me by surprise. Passenger Experience Week has definitely made me excited to see what the future holds in the industry.

Hamburg Technology University

Decarbonising the events industry, together

At RX, we are serious about sustainability. We are founding members of the Net Zero Carbon Events pledge to make our company, our shows and the wider events industry net zero. We commit to being Net Zero by 2040 and to make a 50% reduction in greenhouse gas emissions by 2030.

We will continue to publish our pathway to net zero, setting out our reduction strategy with key milestones for all our shows. Given the complex nature of our supply chain and the emissions associated with a show, it is only by working together as an industry that we will be able to reduce our impact. We are building a company of net zero heroes to take action and ensure a sustainable future

Register to attend

Get updated on more information as it comes and register to attend Passenger Experience Conference.