About the Conference

Passenger Experience Conference

The conference, held in Hamburg ahead of AIX and WTCE provides not only visitors but also exhibitors with key industry knowledge and networking opportunities in a more relaxed environment before the exhibitions open.

The conference provides you with the opportunity to learn, network and conduct business, bringing together experts and visionaries from airlines, airframers, OEMs, suppliers and design organisations with key responsibility for the cabin and enhancing the passenger experience.

The conference officially opens Passenger Experience Week, and is followed by the Aircraft Interiors Expo and World Travel Catering & Onboard Services Expo.

Why should I attend?

The Conference delves into the issues the industry will face over the next decade. Learn from industry visionaries exploring the future for passenger experience and free up your thinking about what is possible.

Your Conference badge will also provide you with entry to the Industry Networking Party taking place immediately after the conference, so you can continue to build connections, as well as entry to Aircraft Interiors Expo and World Travel Catering and Onboard Services Expo on 13th to 15th April 2021 at the Hamburg Messe.


Thinking like a disruptor

Ways to accelerate innovation, game-changing technologies, the challenges of ultra-long-haul, and visions for the global travel ecosystem.

Customer-centric journey

Using digital tools to personalise the customer experience, giving passengers more control, and new products to surprise and delight.


The role of our sector in addressing carbon reduction and flight shame; immediate opportunities and long-term prospects.


Industry Networking Party

This networking event has the who's who of the industry all present under one roof – and this is your chance to network with the rest of the industry before the exhibitions open the following day.

Aircraft Interiors Expo

The exhibition brings the industry together to discuss strategic issues surrounding the future of passenger comfort.

World Travel Catering & On-board Services Expo (WTCE)

Showcases the latest onboard products and services from 350+ suppliers. The event attracts over 870+ airline and rail buyers.

How we started

The Passenger Experience Conference looks to the future of our industry, but to keep growing we took a look back.

It's the place to be if you want to meet with the industry, your peers, partners and people you haven't met to find answers, network and to ask questions which you haven't asked before. For me, it's to learn more, get insights about new trends, discover the next steps and find out what the industry

Nicolas Jourdan

Passenger Experience Week is very impressive and we hope to return for many years. The show is done very well and it is great to be a part of it.

Kai Scharwachter

This is our third year here as you don't get other shows like this elsewhere, offering such a unique service. Each time we come the possibilities surprise me, every year there are more solutions and innovations to be discovered. To stay ahead in the industry, Passenger Experience Week is a must.

Rustan Korn

Passenger Experience Week is a great overview of the industry and is really precious time to widen your knowledge. There are lots of interesting suppliers so it's good to have a chance to discuss potential collaboration

Dieu Huong Phuong
Vietnam Airlines

We have a large team that attend Passenger Experience Week - our product development team are looking at the catering products, cabin interior products such as seats, materials, leathers, galley equipment and inflight entertainment and connectivity.

James Caycedo
Hawaiian Airlines

I have seen more new technology innovations than anywhere before. The amount of new and exciting technology took me by surprise. Passenger Experience Week has definitely made me excited to see what the future holds in the industry.

Hamburg Technology University

Register to attend

Get updated on more information as it comes and register to attend Passenger Experience Conference.

Conference Programme

Details for the conference programme are still to come, check back soon for more.