About the Conference

The conference, held in Hamburg ahead of AIX and WTCE provides not only visitors but also exhibitors with key industry knowledge and networking opportunities in a more relaxed environment before the exhibitions open.

The conference provides you with the opportunity to learn, network and conduct business, bringing together experts and visionaries from airlines, airframers, OEMs, suppliers and design organisations with key responsibility for the cabin and enhancing the passenger experience.

The conference officially opens Passenger Experience Week, and is followed by the Aircraft Interiors Expo and World Travel Catering & Onboard Services Expo.

The coronavirus pandemic has catalysed major social and economic changes, including the culture around flying. For the first time, the aviation industry is seeing a major shift away from business travellers and towards leisure travellers. New business models and revenue streams will be vital to cater for these changes. We will be exploring the passenger engagement strategies that will grow revenues; the innovations and new thinking that will support airlines and their supply chains; and address consumer expectations for travel experiences that truly respond to their needs.

This year the Passenger Experience Conference will take place over the three days of AIX and WTCE Virtual 14 – 16 September 2021. To view the full programme and register, visit the AIX Virtual website.