About the Conference

Passenger Experience Conference

The conference, held in Hamburg ahead of AIX and WTCE provides not only visitors but also exhibitors with key industry knowledge and networking opportunities in a more relaxed environment before the exhibitions open.

The conference provides you with the opportunity to learn, network and conduct business, bringing together experts and visionaries from airlines, airframers, OEMs, suppliers and design organisations with key responsibility for the cabin and enhancing the passenger experience.

The conference officially opens Passenger Experience Week, and is followed by the Aircraft Interiors Expo and World Travel Catering & Onboard Services Expo.

The Passenger Experience Conference goes Virtual for 2021

Different passengers, new expectations: How to realign air travel to meet this need

The coronavirus pandemic has catalysed major social and economic changes, including the culture around flying. For the first time, the aviation industry is seeing a major shift away from business travellers and towards leisure travellers. New business models and revenue streams will be vital to cater for these changes. We will be exploring the passenger engagement strategies that will grow revenues; the innovations and new thinking that will support airlines and their supply chains; and address consumer expectations for travel experiences that truly respond to their needs.

This year the Passenger Experience Conference will take place over the three days of AIX and WTCE Virtual 14 – 16 September 2021. To view the full programme and register, visit the AIX Virtual website.

Features of the face-to-face conference

Industry Networking Party

This networking event has the who's who of the industry all present under one roof – and this is your chance to network with the rest of the industry before the exhibitions open the following day.

Aircraft Interiors Expo

The exhibition brings the industry together to discuss strategic issues surrounding the future of passenger comfort.

World Travel Catering & On-board Services Expo (WTCE)

Showcases the latest onboard products and services from 350+ suppliers. The event attracts over 870+ airline and rail buyers.

How we started

The Passenger Experience Conference looks to the future of our industry, but to keep growing we took a look back.

It's the place to be if you want to meet with the industry, your peers, partners and people you haven't met to find answers, network and to ask questions which you haven't asked before. For me, it's to learn more, get insights about new trends, discover the next steps and find out what the industry

Nicolas Jourdan

Passenger Experience Week is very impressive and we hope to return for many years. The show is done very well and it is great to be a part of it.

Kai Scharwachter

This is our third year here as you don't get other shows like this elsewhere, offering such a unique service. Each time we come the possibilities surprise me, every year there are more solutions and innovations to be discovered. To stay ahead in the industry, Passenger Experience Week is a must.

Rustan Korn

Passenger Experience Week is a great overview of the industry and is really precious time to widen your knowledge. There are lots of interesting suppliers so it's good to have a chance to discuss potential collaboration

Dieu Huong Phuong
Vietnam Airlines

We have a large team that attend Passenger Experience Week - our product development team are looking at the catering products, cabin interior products such as seats, materials, leathers, galley equipment and inflight entertainment and connectivity.

James Caycedo
Hawaiian Airlines

I have seen more new technology innovations than anywhere before. The amount of new and exciting technology took me by surprise. Passenger Experience Week has definitely made me excited to see what the future holds in the industry.

Hamburg Technology University

Register to attend

Get updated on more information as it comes and register to attend Passenger Experience Conference.

Conference Programme

Details for the conference programme are still to come, check back soon for more.