Passenger Experience Conference (PEC) is one day conference and brings together experts and visionaries from airlines, airframers, OEMs, suppliers and design organisations.

PEC looks at the future of passenger experience, onboard environments, and services and allows you to immerse yourself in the latest insights, ideas and analyses from people and companies that are driving the evolution of onboard.

PEC takes place on Monday 7th April, the day before AIX and WTCE.

Delivering the latest Passenger Experience Insights

As the aviation industry continues to see a shift in what is expected from both business and leisure travellers as well as sustainability commitments, new business models and revenue streams will be vital to cater for these changes.

We will be exploring the passenger engagement strategies that will grow revenues; the innovations and new thinking that will support airlines and their supply chains; and address consumer expectations for travel experiences that truly respond to their needs.

Previous Speakers and Topics

Past speakers

  • Reza Rasoulian, Vice President, Hughes Aviation Group
  • Anne de Hauw, Founder, IN Air Travel Experience
  • Joshua Wilkie, Manager, Waste Management & Circularity Programs, Air Canada
  • Eric Bogner, Executive Creative Director, Teague
  • René Dankwerth, Chief Business Development Officer, Recaro Holding GmbH
  • Brenna Wynhof, Regional Director, Cabin & Passenger Experience, Boeing Commercial Airplanes
  • Matt Crane, Founder, Aviation Sustainability Forum
  • Melanie Berry, Director of Customer Experience, Iberia
  • Jo Hirayasu, Product Marketing Manager, Zipair Tokyo
  • Tim Sommer, Vice President Connected Aircraft, Airbus

Past topics

  • Rethinking the Way Investment in Inflight Wifi and Connectivity is Funded
  • Generating More Personalised Experiences with AI
  • Better Thinking to Deliver Sustainable Cabins
  • Sustainable Air Travel – Plugging EVTOL Into the Travel Ecosystem
  • Everything is Connected – A Vision of Tomorrow’s Travel Ecosystem
  • Removing the Road Blocks to Accessible Travel
  • Sustainable and Cost-Effective Strategies
  • Plenary Session: Innovating Tomorrow’s Travel Experiences
  • Mitigating the Uncertainties of the Future In-Cabin Experience
  • Maximising Connections – Harnessing the Power of Data

Industry experts and visionaries

60+ speakers covering a range of thought leaders. 15+ available sessions and plenaries with speakers from across the passenger experience industry

The latest insights and analyses on:

With sessions covering sustainability, onboard digitalisation, passenger comfort, mobility barriers and more.

Exclusive networking opportunities

With 300+ attendees from airlines, OEMs and design organisations across networking breaks and the Welcome Party.

How we started

The conference first launched to explore passenger experience trends and innovations in 2012. Hosted by Aircraft Interiors Expo and its sister show, World Travel Catering & Onboard Services Expo, the conference has evolved to feature multiple streams

Since then, industry experts have presented compelling insights on a breadth of themes including hospitality and inflight entertainment initiatives to financial performance in commercial aviation. Acting as a catalyst for the future of the industry, topics have covered new visions on IFEC, cabin experience and the creation of seamless experiences, delivering for the next generation of passengers and succeeding in the green revolution, to name a few.

It's the place to be if you want to meet with the industry, your peers, partners and people you haven't met to find answers, network and to ask questions which you haven't asked before. For me, it's to learn more, get insights about new trends, discover the next steps and find out what the industry

Nicolas Jourdan

Passenger Experience Week is very impressive and we hope to return for many years. The show is done very well and it is great to be a part of it.

Kai Scharwachter

This is our third year here as you don't get other shows like this elsewhere, offering such a unique service. Each time we come the possibilities surprise me, every year there are more solutions and innovations to be discovered. To stay ahead in the industry, Passenger Experience Week is a must.

Rustan Korn

Passenger Experience Week is a great overview of the industry and is really precious time to widen your knowledge. There are lots of interesting suppliers so it's good to have a chance to discuss potential collaboration

Dieu Huong Phuong
Vietnam Airlines

We have a large team that attend Passenger Experience Week - our product development team are looking at the catering products, cabin interior products such as seats, materials, leathers, galley equipment and inflight entertainment and connectivity.

James Caycedo
Hawaiian Airlines

I have seen more new technology innovations than anywhere before. The amount of new and exciting technology took me by surprise. Passenger Experience Week has definitely made me excited to see what the future holds in the industry.

Hamburg Technology University

Also taking place

Aircraft Interiors Expo (AIX)

The exhibition brings the industry together to discuss strategic issues facing the aircraft cabin interiors industry whilst showcasing innovative and practical products and solutions.

Attracts 400+ global suppliers with 1,000+ of the latest products.

World Travel Catering & On-board Services Expo (WTCE)

Showcases the latest onboard products and services from 250+ suppliers with 1,000s of products on offer to taste, touch and test to improve the passenger onboard experience.Go to W

At Passenger Experience Conference, everyone belongs. We cultivate a culture of inclusion at all our events, where the very things that make each of us unique are celebrated. Our exhibitors, attendees, partners and event colleagues are people from a wide variety of backgrounds, who make our shows stronger and our collective experience richer.

Decarbonising the events industry, together

At RX, we are serious about sustainability. We are founding members of the Net Zero Carbon Events pledge to make our company, our shows and the wider events industry net zero. We commit to being Net Zero by 2040 and to make a 50% reduction in greenhouse gas emissions by 2030.

We will continue to publish our pathway to net zero, setting out our reduction strategy with key milestones for all our shows. Given the complex nature of our supply chain and the emissions associated with a show, it is only by working together as an industry that we will be able to reduce our impact. We are building a company of net zero heroes to take action and ensure a sustainable future

What's On

View the full list of events for the next edition of Passenger Experience Conference.