2019 Programme

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  • Plenary Session

    Monday09:30 - 11:0001 Apr 2019
    Plenary

    This inspirational session will bring all delegates together to consider ideas and issues that will define the vision and strategy for future passenger experien...

    • Language: English

  • Coffee & Networking Break

    Monday11:00 - 11:3001 Apr 2019
    Breakout

    Enjoy complementary refreshments and network following the Plenary. After the coffee break the programme splits into three breakout sessions that will run in pa...

    • Language: English

  • Keynote: The Future for Cabin Digitalisation

    Monday11:30 - 12:0001 Apr 2019
    Digital: The New Reality

    If, scanning the Yellow Pages into a PDF file is digitisation, Google is digitalisation. Digitalisation, by definition, will allow end users to have more contro...

    • Language: English

  • Keynote: Rethink Everything

    Monday11:30 - 12:0001 Apr 2019
    Revitalizing The Journey

    Bored passengers don’t do anyone any favours. Loyalty suffers, net promotor score is down, ancillaries don’t hit targets. How do we ensure that every journey is...

    • Language: English

  • Keynote: The Travellers of Tomorrow

    Monday11:30 - 12:0001 Apr 2019
    The Competitive Cabin

    We are living through times of unprecedented change; our world is being shaped by seismic shifts in technology, the environment, and our global economy. Collect...

    • Language: English

  • Creating the complete digital and physical journey?

    Monday12:00 - 13:0001 Apr 2019
    Digital: The New Reality

    Can we put ourselves in the shoes of the digital natives to transform passenger experiences? If Apple or Google launched an airline or an airport, how would the...

    • Language: English

  • Rethinking the physical experience

    Monday12:00 - 13:0001 Apr 2019
    Revitalizing The Journey

    How can we embrace more voices in the passenger journey? How do we devise holistic responses to the traveller's journey? What can airlines learn from how the ra...

    • Language: English

  • Challenge the cabin status quo

    Monday12:00 - 13:0001 Apr 2019
    The Competitive Cabin

    The requirement to improve value for customers, airlines and passengers alike, is more imperative than ever. This session will examine how interiors experts and...

    • Language: English

  • Lunch & Networking Break

    Monday13:00 - 14:1501 Apr 2019
    Breakout

    Enjoy a complementary lunch and network following the Plenary. After the lunch break, the programme will once again split into three breakout sessions that will...

    • Language: English

  • Keynote: The Future for Cabin Digitalisation

    Monday14:15 - 14:4501 Apr 2019
    Digital: The New Reality

    If, scanning the Yellow Pages into a PDF file is digitisation, Google is digitalisation. Digitalisation, by definition, will allow end users to have more contro...

    • Language: English

  • Keynote: Rethink Everything

    Monday14:15 - 14:4501 Apr 2019
    Revitalizing The Journey

    Bored passengers don’t do anyone any favours. Loyalty suffers, net promotor score is down, ancillaries don’t hit targets. How do we ensure that every journey is...

    • Language: English

  • Keynote: The Travellers of Tomorrow

    Monday14:15 - 14:4501 Apr 2019
    The Competitive Cabin

    Moderator: Anthony James, Editorial Director, Aircraft Interiors International magazine We are living through times of unprecedented change; our world is being...

    • Language: English


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