PEC Frequently Asked Questions

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General Info


Onsite Info


Safety and Security

General Info...

What is Passenger Experience Conference?

Defining the future of the passenger experience industry, the Passenger Experience Conference is the leading global conference and networking forum delivering content, driving innovation and developing connections to transform your business.

Why should I attend?

Learn from industry visionaries, exchange knowledge and engage in lively debate exploring the future trends of the passenger experience industry.

The day will feature in-depth breakout sessions focusing on key areas of the overall passenger experience.

The sessions encompass case studies, presentations, panel discussions, networking and more, to set the agenda for the passenger experience industry and drive your business forward.

What is the date of the next Passenger Experience Conference?

The date of the next PEC is 7 April, 2025 taking place at the Hamburg Messe.

What are the future event dates?

PEC 2025 will be taking place on Monday 7th April. 


How can I get tickets to the Welcome Party only?

If you just want to book the Welcome Party, please register for any one of the two co-located exhibitions. During the registration process you will be asked if you would like to attend the Welcome Party only. 

How do I register?

Onsite Info...

What does my Conference badge grant me access to?

You delegate badge grants you access to all sessions of Passenger Experience Conference and free entry to the Welcome Party following the Conference.


Where is Passenger Experience Conference held?

Passenger Experience Conference and Welcome Party, which follows the Conference, take place at the Hamburg Messe. Access is via the Central Entrance.

Where can I book discounted accommodation?

We are pleased to offer discounted hotels and accommodation through our partner HotelMap.

Is parking available at the venue.

For information on parking, please go to:

Can you recommend any restaurants, bars or venues in the local area we could explore in the evening?

Visit our city guide to discover what Hamburg has to offer.

Safety and Security...

The safety and security of our staff and attendees is our priority. We work closely with the venue, local and national authorities to identify risks, assess them and develop security plans for our events.

Everyone attending our events should be aware that the following are in place:

  • Customer Service staff may approach you to assist you outside, at entry or inside the event
  • Staff and attendees are required to wear ID badges provided
  • Bag checks are in operation at our events
  • Walkthrough or hand held scanners may be in operation at our events
  • CCTV in operation at our events is monitored and recorded
  • Uniformed and covert Security Guards are in attendance at our events
  • Uniformed and covert Police are in attendance at some of our events
  • Canine Security and Detection is in operation at some of our events

Everyone attending our events is requested to:

  • Keep personal property with you at all times and do not leave any items unattended
  • Report anything that looks unusual, suspicious or just out of place to a member of event staff
  • Remain patient and courteous with event staff undertaking security checks
  • Follow the instructions of event staff at all times
  • On their final visit to the event, dispose of their badge inside the event or when they’ve returned home, not in bins immediately outside the event
  • Carry a recognised form of photo ID with them at all times

If you have any feedback or questions, please get in touch with [email protected].

Can't find what you're looking for?

Most of the common FAQs are listed above, however, if you can't find the answer you are looking for, please contact our Customer Services Team who will be happy to help.