The PEC programme will explore passenger experience enhancement strategies with a focus on innovations and new thinking that will support airlines and their supply chains, as well as how to address consumer expectations for travel experiences that truly respond to their needs.
This year the Passenger Experience Conference will take place the day before AIX and WTCE on 5 June, 2023.
Passenger Experience Conference will cover themes including: a vision of the multi-modal future, succeeding in the green revolution, delivering for the new generation passenger across:
Programme coming soon
Networking is an essential part of everyone’s time in Hamburg, so take advantage of this unrivalled opportunity to make new contacts, strengthen existing relationships and meet with friends, old and new, in a relaxed atmosphere.
Free to attend for conference delegates, the Welcome party starts at 18.00, straight after the Passenger Experience Conference, and is the unmissable networking event of the week, with the who’s who of the industry all present under one roof.
If you are not able to attend the full conference, tickets for the Welcome Party can be purchased during registration for either AIX or WTCE.
PEC saw speakers from leading experts representing the whole aviation industry from Airbus, Boeing, Panasonic Avionics, Heathrow Airport, Diehl Aviation, Inmarsat, Safran, BlueBox Aviation and the International Air Transport Association (IATA) with Q&As following each session.
If you want to represent your company, why not attend Passenger Experience Conference as a speaker?
Jo Rowan, Associate Director, Strategy and Customer Experience, PriestmanGoode
Line-fit is an obvious opportunity to re-think cabin interiors with more emphasis on sustainability, but change can also be achieved in retrofit programmes.
Reduction in waste and weight might be the immediate strategies for change, but modularity, material innovation, and design for circularity should also be part of the toolkit. They can be used to achieve comparable aesthetics that don’t compromise the overall experience – and even have the potential to enhance it.
John Walton, Independent Transport and Aviation Journalist and Andrew Doyle, Senior Director Market Development, Cirium
The presentation offers an introduction to the current situation as well as context to the challenges and opportunities ahead including:
Ben Orson, Managing Director and Founder, Orson Associates and FlyZero Cabins Lead
At around 10% of the weight of a modern airliner and swapped out many times, the cabin greatly contributes to its environmental impact. But beyond continuing to drive down weight, how can we work towards meaningful improvement?
Led by the Aerospace Technology Institute and backed by the UK Government, FlyZero is an intensive research project investigating sustainable commercial aviation. Determining the impact of today’s cabins and how they must evolve has been a key objective.
Daniel Baron, Managing Director at LIFT Aero Design
Daniel Baron challenges our ideas about what can be achieved in the cabin and outline his vision to deliver better, more compelling experiences for passengers and support sustainable business for airlines.
Aircraft Interiors Expo is the global must attend event to see the latest ideas and innovations in aircraft interiors. If you are involved or responsible for the purchase of cabin interiors, in-flight entertainment, connectivity, passenger experience and passenger services, this is the industry event you cannot afford to miss.
The co-located event running alongside AIX dedicated to World Travel Catering and Onboard Services. WTCE attracts exhibitors from the whole spectrum of airline and rail suppliers including major caterers LSG Group and gategroup to first time exhibitors new to the industry.
This is an excellent way to network and get to know your audience before AIX and WTCE even begin. Register now to attend so you don't miss out.