What's on at PEC

What can you expect from the conference?

The PEC programme will explore passenger experience enhancement strategies with a focus on innovations and new thinking that will support airlines and their supply chains, as well as how to address consumer expectations for travel experiences that truly respond to their needs.

This year the Passenger Experience Conference will take place the day before AIX and WTCE on 5 June, 2023.

Features of PEC

Conference Programme​

Passenger Experience Conference will cover themes including: a vision of the multi-modal future, succeeding in the green revolution, delivering for the new generation passenger across:​

  • Opening plenary​
  • 15+ sessions throughout the day covering a wide range of future-forward industry topics​
  • 2 networking breaks with refreshments​
  • Full lunch is provided​
  • Morning and afternoon breakout streams​
  • Official Welcome Party from 6pm with a variety of bowl food choices on offer, cocktails, drinks and live music.

Programme coming soon

Welcome Party

Networking is an essential part of everyone’s time in Hamburg, so take advantage of this unrivalled opportunity to make new contacts, strengthen existing relationships and meet with friends, old and new, in a relaxed atmosphere.

Free to attend for conference delegates, the Welcome party starts at 18.00, straight after the Passenger Experience Conference, and is the unmissable networking event of the week, with the who’s who of the industry all present under one roof.

If you are not able to attend the full conference, tickets for the Welcome Party can be purchased during registration for either AIX or WTCE.

Industry thought leaders

PEC saw speakers from leading experts representing the whole aviation industry from Airbus, Boeing, Panasonic Avionics, Heathrow Airport, Diehl Aviation, Inmarsat, Safran, BlueBox Aviation and the International Air Transport Association (IATA) with Q&As following each session.  

If you want to represent your company, why not attend Passenger Experience Conference as a speaker?

Speakers from 2022

Green line-fit and retrofit: driving change across today’s journey

Jo Rowan, Associate Director, Strategy and Customer Experience, PriestmanGoode

Line-fit is an obvious opportunity to re-think cabin interiors with more emphasis on sustainability, but change can also be achieved in retrofit programmes.

Reduction in waste and weight might be the immediate strategies for change, but modularity, material innovation, and design for circularity should also be part of the toolkit. They can be used to achieve comparable aesthetics that don’t compromise the overall experience – and even have the potential to enhance it.

Carbon Budgets – a new way to address the environmental footprint of business travel

John Walton, Independent Transport and Aviation Journalist and Andrew Doyle, Senior Director Market Development, Cirium

The presentation offers an introduction to the current situation as well as context to the challenges and opportunities ahead including:

  • A look at the current aviation sustainability situation and IATA and ATAG roadmap for the future.
  • An overview of the world of airline data being utilised for analysis and its key findings.
  • How corporate travel spending is being shaped by the carbon emissions of individual flights
  • Solutions to give travellers more agency and a better understanding of the carbon cost of their flight
  • Potential impacts on aircraft routes, fleet and ultimately cabin classes onboard.

Zero Carbon Cabins

Ben Orson, Managing Director and Founder, Orson Associates and FlyZero Cabins Lead

At around 10% of the weight of a modern airliner and swapped out many times, the cabin greatly contributes to its environmental impact. But beyond continuing to drive down weight, how can we work towards meaningful improvement?

Led by the Aerospace Technology Institute and backed by the UK Government, FlyZero is an intensive research project investigating sustainable commercial aviation. Determining the impact of today’s cabins and how they must evolve has been a key objective.

Paradym: next-generation cabin configuration concept

Daniel Baron, Managing Director at LIFT Aero Design

Daniel Baron challenges our ideas about what can be achieved in the cabin and outline his vision to deliver better, more compelling experiences for passengers and support sustainable business for airlines.

Also taking place

Aircraft Interiors Expo (AIX)

Aircraft Interiors Expo is the global must attend event to see the latest ideas and innovations in aircraft interiors. If you are involved or responsible for the purchase of cabin interiors, in-flight entertainment, connectivity, passenger experience and passenger services, this is the industry event you cannot afford to miss.

World Travel Catering & On-board Services Expo (WTCE)

The co-located event running alongside AIX dedicated to World Travel Catering and Onboard Services. WTCE attracts exhibitors from the whole spectrum of airline and rail suppliers including major caterers LSG Group and gategroup to first time exhibitors new to the industry.

It's the place to be if you want to meet with the industry, your peers, partners and people you haven't met to find answers, network and to ask questions which you haven't asked before. For me, it's to learn more, get insights about new trends, discover the next steps and find out what the industry.

Nicolas Jourdan

I really enjoy it. It's a really fun place to be. We're coming every year and we always get something special. It's the Hamburg atmosphere and it’s the ideas and feedback you get from very creative people.

Robert Varonier

Ready to Register?

This is an excellent way to network and get to know your audience before AIX and WTCE even begin. Register now to attend so you don't miss out.