What's on at PEC

What can you expect from the conference?

The PEC programme will explore passenger experience enhancement strategies with a focus on innovations and new thinking that will support airlines and their supply chains, as well as how to address consumer expectations for travel experiences that truly respond to their needs.


How should we design the friction points of today’s journey out of the system? How should we transform today’s challenges into tomorrow’s business opportunities? And what touchpoints will provide value and delight for future passengers?


Networking is an essential part of everyone’s time in Hamburg, so take advantage of this unrivalled opportunity to make new contacts, strengthen existing relationships and meet with friends, old and new.

Welcome Party

Free to attend for conference delegates, the Welcome party starts straight after Passenger Experience Conference, and is the unmissable networking event of the week.

Plan your day

Passenger Experience Conference (PEC) combines informative sessions and networking in a day-long event seeking to shape the future of the passenger experience industry. The day starts with an inspiring opening plenary, followed by diverse forward-thinking topics in a number of available streams. Participants can enjoy networking breaks, lunch, and tailored morning and afternoon breakout sessions. The event concludes with the much-anticipated Welcome Party featuring bowl food, cocktails, and live music. PEC offers a vibrant space for industry professionals to share ideas and drive sustainability and customer-centric advancements in the passenger experience sector.

Features of PEC

  • Opening plenary
  • Sessions throughout the day covering a wide range of future-forward industry topics
  • 2 networking breaks with refreshments
  • Full lunch is provided
  • Morning and afternoon breakout streams
  • Official Welcome Party with a variety of bowl food choices on offer, cocktails, drinks and live music

Welcome Party

Taking place immediately after Passenger Experience Conference, the Welcome Party – the unmissable networking event of the week, is a who's who of the industry all present under one roof. 

Networking is an essential part of everyone’s time, so take advantage of this unrivalled opportunity to make new contacts, strengthen existing relationships and meet with friends, old and new, in a relaxed atmosphere.

Join your friends, colleagues and peers the evening before AIX and WTCE and enjoy a variety of food, cocktails, drinks, live music and entertainment.

Monday 7th April 2025: 18:00-21:30

Aircraft Interiors Expo (AIX)

Aircraft Interiors Expo is the global must attend event to see the latest ideas and innovations in aircraft interiors. If you are involved or responsible for the purchase of cabin interiors, in-flight entertainment, connectivity, passenger experience and passenger services, this is the industry event you cannot afford to miss.

World Travel Catering & On-board Services Expo (WTCE)

The co-located event running alongside AIX dedicated to World Travel Catering and Onboard Services. WTCE attracts exhibitors from the whole spectrum of airline and rail suppliers including major caterers LSG Group and gategroup to first time exhibitors new to the industry.