The PEC programme will explore passenger experience enhancement strategies with a focus on innovations and new thinking that will support airlines and their supply chains, as well as how to address consumer expectations for travel experiences that truly respond to their needs.
What's on at PEC
What can you expect from the conference?
Features of PEC
The last edition of Passenger Experience Conference covered including: a vision of the multi-modal future, succeeding in the green revolution, delivering for the new generation passenger across:
- Opening plenary
- Sessions throughout the day covering a wide range of future-forward industry topics
- 2 networking breaks with refreshments
- Full lunch is provided
- Morning and afternoon breakout streams
- Welcome Party with a variety of bowl food choices on offer, cocktails, drinks and live music.
Networking is an essential part of everyone’s time in Hamburg, so take advantage of this unrivalled opportunity to make new contacts, strengthen existing relationships and meet with friends, old and new, in a relaxed atmosphere.
Free to attend for conference delegates, the Welcome party starts, straight after Passenger Experience Conference, and is the unmissable networking event of the week, with the who’s who of the industry all present under one roof.
If you are not able to attend the full conference, tickets for the Welcome Party can be purchased during registration for either AIX or WTCE.
Industry thought leaders
PEC has hosted speakers from leading experts representing the whole aviation industry from Teague, Lift Aero Design, Flying Disabled, Boeing, Collins Aerospace and more with Q&As following each session.
If you want to represent your company, why not attend Passenger Experience Conference as a speaker?
Speakers from 2023
Demystifying Digital Realities: Creating New Journey Narratives
Jo Rowan, Associate Director Strategy and Customer Experience, PriestmanGoode
What will be the passenger experience expectations and needs of new generation passengers flying in the second half of this decade? How will they engage with technology and what role will the augmented and virtual realities play in creating seamless experiences, including:
- understanding how digital is changing
- creating better and elevated experiences for all
- understanding how needs are changing for next-generation passengers
- understanding how people may experience a journey from 2030
Preparing for 2030 and a New Travel Landscape: Innovation at Air New Zealand
Kerry Reeves, Head of Airline Programmes, Air New Zealand
Getting the balance of current behaviours, insights and future predictions is critical to identifying a design specification. What people say isn’t always what they do: create and develop concepts and mock-ups to check, test & observe. Let your own opinion determine the questions not the answers. If you explore the questions and problems to enough depth, the answers and solutions will become obvious.
If you think innovation is hard, wait until you try to execute and operationalise it.
Debunking the Seamless Journey
Eric Bogner, Executive Creative Director, Teague
Aviation grows more complex by the day as we ride a wave of innovation in tech and sustainability while answering to new demands from both passengers and policy. With all this complexity in the industry, how do we better engage with passengers and support their travel expectations?
Thinking in ecosystems and creating a multimodal system is about focusing on stitching together the different facets of the travel experience. Potential pinch points are opportunities for innovation, collaboration, and differentiation.
Cabin Sustainability: Understanding the Way Ahead
Anaïs Marzo, Head of Aircraft Interiors Marketing, Airbus
Today, passenger research shows that 80% of companies incorporate sustainability travel policies and that 40% of travellers are willing to pay for CO2 Neutral tickets. With a paradigm shift towards sustainable cabin design, Anaïs Marzo, Head of Aircraft Interiors Marketing, Airbus unpacks the future of passenger experience, maintaining superior comfort, and respecting the planet with leading sustainable aviation initiatives.
Also taking place
Aircraft Interiors Expo (AIX)
Aircraft Interiors Expo is the global must attend event to see the latest ideas and innovations in aircraft interiors. If you are involved or responsible for the purchase of cabin interiors, in-flight entertainment, connectivity, passenger experience and passenger services, this is the industry event you cannot afford to miss.
World Travel Catering & On-board Services Expo (WTCE)
The co-located event running alongside AIX dedicated to World Travel Catering and Onboard Services. WTCE attracts exhibitors from the whole spectrum of airline and rail suppliers including major caterers LSG Group and gategroup to first time exhibitors new to the industry.
It's the place to be if you want to meet with the industry, your peers, partners and people you haven't met to find answers, network and to ask questions which you haven't asked before. For me, it's to learn more, get insights about new trends, discover the next steps and find out what the industry.
I really enjoy it. It's a really fun place to be. We're coming every year and we always get something special. It's the Hamburg atmosphere and it’s the ideas and feedback you get from very creative people.
Ready to Register?
This is an excellent way to network and get to know your audience before AIX and WTCE even begin. Register now to attend so you don't miss out.