2019 Programme

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  • Plenary Session

    Monday09:30 - 11:0001 Apr 2019
    Plenary

    This inspirational session will bring all delegates together to consider ideas and issues that will define the vision and strategy for future passenger experien...

    • Language: English

  • Keynote: The Travellers of Tomorrow

    Monday11:30 - 12:0001 Apr 2019
    The Competitive Cabin

    We are living through times of unprecedented change; our world is being shaped by seismic shifts in technology, the environment, and our global economy. Collect...

    • Language: English

  • Creating the complete digital and physical journey?

    Monday12:00 - 13:0001 Apr 2019
    Digital: The New Reality

    Can we put ourselves in the shoes of the digital natives to transform passenger experiences? If Apple or Google launched an airline or an airport, how would the...

    • Language: English

  • Rethinking the physical experience

    Monday12:00 - 13:0001 Apr 2019
    Revitalizing The Journey

    How can we embrace more voices in the passenger journey? How do we devise holistic responses to the traveller's journey?  What can airlines learn from how the r...

    • Language: English

  • Challenge the cabin status quo

    Monday12:00 - 13:0001 Apr 2019
    The Competitive Cabin

    The requirement to improve value for customers, airlines and passengers alike, is more imperative than ever. This session will examine how interiors experts and...

    • Language: English

  • Keynote: The Travellers of Tomorrow

    Monday14:15 - 14:4501 Apr 2019
    The Competitive Cabin

    Moderator: Anthony James, Editorial Director, Aircraft Interiors International magazine We are living through times of unprecedented change; our world is being...

    • Language: English

  • Digital- and data- supported experiences

    Monday14:45 - 15:2001 Apr 2019
    Digital: The New Reality

    Ultra-low-cost, ultra-digital – case studyUltra low cost carrier Swoop is challenging the narrative that full-service carriers such as WestJet cannot successful...

    • Language: English

  • Innovating experiences with new sensory touchpoints

    Monday14:45 - 16:0001 Apr 2019
    Revitalizing The Journey

    Sonic Branding – how music can build a stronger bond with your (future) customersAir travel will always remain an emotional service; not only when it comes to i...

    • Language: English

  • Innovations at the leading edge

    Monday14:45 - 16:0001 Apr 2019
    The Competitive Cabin

    Moderator: Anthony James, Editorial Director, Aircraft Interiors International magazine F1 technology enabling next-generation designWorld leading, high profil...

    • Language: English

  • Taking the pain out of the digital journey

    Monday15:20 - 16:0001 Apr 2019
    Digital: The New Reality

    Air travellers today have to negotiate a fragmented environment of service providers on their journey from home or office to airport, flight, destination and ho...

    • Language: English

  • Enhancing your reality

    Monday16:45 - 18:0001 Apr 2019
    Digital: The New Reality

    Augmented, virtual and mixed realities – offer exciting opportunities to boost retail and create immersive passenger experiences. What can we learn from the fi...

    • Language: English

  • Sleep – the new differentiator

    Monday16:45 - 18:0001 Apr 2019
    Revitalizing The Journey

    Moderator: Vern Alg, Consultant, Reed Exhibitions The most expensive sleep you will have is on an aircraft, but most airlines do not understand how people slee...

    • Language: English


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