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  • Keynote: The Economy of the Next Fifty Years will be run by the Customer Experience

    Monday11:30 - 12:0030 Mar 2020
    Hamburg Messe - Hall A4 Upper

    The days of begging for likes are over. The customer economy is all about doing likeable things. As the network gets smarter and smarter, it'll know your favour...

    • Language: English

  • Connecting the data ecosystem – the catalyst for a passenger-centric journey

    Monday12:00 - 13:0030 Mar 2020
    Hamburg Messe - Hall A4 Upper

    At every stage of every journey, airlines, airports, aircraft, service providers – and their passengers – are generating petabytes of data. Today, this data is ...

    • Language: English

  • Keynote: The Economy of the Next Fifty Years will be run by the Customer Experience

    Monday14:15 - 14:4530 Mar 2020
    Hamburg Messe - Hall A4 Upper

    The days of begging for likes are over. The customer economy is all about doing likeable things. As the network gets smarter and smarter, it'll know your favour...

    • Language: English

  • Joining up the dots – integrating data and tech for the best passenger experiences

    Monday14:45 - 15:2530 Mar 2020
    Hamburg Messe - Hall A4 Upper

    The travel experience is set to be transformed over the next five years as adoption of artificial intelligence, machine learning, biometrics, plus industry stan...

    • Language: English

  • Driving new revenue streams from a customer-centric journey

    Monday15:25 - 16:0030 Mar 2020
    Hamburg Messe - Hall A4 Upper

    Once passengers have more control over their travel and flight experiences, how will meeting their specific needs actually revolutionise the retail opportunitie...

    • Language: English

  • Insights into the future of personalisation

    Monday16:45 - 18:0030 Mar 2020
    Hamburg Messe - Hall A4 Upper

    16.45 – 17.00    Enhancing the future of transport hospitality through biometric data To date, technological enhancement has, in many ways, dehumanised our pass...

    • Language: English