Sleep – the new differentiator

Sleep – the new differentiator

01 Apr 2019, 16:45 - 18:00

Revitalizing The Journey

Moderator: Vern Alg, Consultant, Reed Exhibitions

The most expensive sleep you will have is on an aircraft, but most airlines do not understand how people sleep and to date, have not taken this vital aspect of the journey seriously enough. How should airlines provide better value for the sleep experience, including:

  • Understand how people sleep within confined spaces and how new technology and thoughtful design can help airlines provide the ultimate sleep experience on board.
  • How should new aircraft, lounge-side preparation and on-board amenities be adapted for the ultra-long-haul market?
  • Digital wellness solutions on board – an opportunity to deliver outstanding personalisation of services and set he next standard in airlines distinction?
  • Can artificial intelligence help us understand passengers' needs and preferences?
  • Menus and service innovations that will ensure passengers arrive relaxed and refreshed

John Tighe, Design Director, JPA
Dr Jacques Durand, Chief Innovation Officer,
Peter Azzouni, Senior Manager Guest Experience & Delivery – Cabin Interiors, Etihad
More speaker information coming soon


  • Dr Jacques Durand


    Chief Innovation Officer

    Jacques Durand is a medical doctor with more than 24 years of experience in healthcare, both as a clinician and in senior management positions. He is...

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