Frequently Asked Questions

  • Frequently asked questions

    Should you not find the answer you are looking for below, please contact our Customer Services Team who will be happy to help.

    Get in touch

    When will AIX and WTCE take place?
    Aircraft Interiors Expo (AIX) and World Travel Catering & Onboard Services Expo (WTCE) will return to the Hamburg Messe from 13-15 April 2021, following their postponement for 2020. Passenger Experience Conference (PEC) will take place the day before on Monday 12th April 2021.

    Can I be reimbursed for my visitor/PEC/Industry Networking party ticket if I can no longer attend with the new dates?

    Passenger Experience Conference: Your 2020 ticket will be refunded in full. We expect this process to take a week to complete. The 2021 Passenger Experience Conference programme will be available in November 2020, we hope you can join us next year.

    Paid visitor: You will receive a full refund for your 2020 ticket. We appreciate your patience during this time while we deal with a large number of requests.

    Industry Networking Party: You will have the choice to transfer your Industry Networking Party and exhibition ticket to the 2021 events or receive a full refund. We appreciate your patience during this time while we deal with a large number of requests. We will be in touch via email in the coming days with details of how you can transfer your ticket or process a refund.

    Will my registration still be valid?

    If you registered and did not pay for your ticket, your registration for the 2020 events will be cancelled. We hope you can join us next year.

    What if I already booked travel and hotel accommodation for the previous event dates?
    You will have to contact the respective tour operator, airline and hotel you made your booking with and check your travel insurance.

    Who do I contact for further questions?
    Our customer services team is at your disposal for all further questions.

    Contact Us
  • General

    Why should I attend?

    Learn from industry visionaries, exchange knowledge and engage in lively debate exploring the future trends of the passenger experience industry.

    The day will feature in-depth breakout sessions focusing on key areas of the overall passenger experience.

    The sessions encompass case studies, presentations, panel discussions, networking and more, to set the agenda for the passenger experience industry and drive your business forward.

    What is the Passenger Experience Conference?

    Defining the future of the passenger experience industry, the Passenger Experience Conference is the leading global conference and networking forum delivering content, driving innovation and developing connections to transform your business.

    What is the date of the next Passenger Experience Conference?

    PEC has been postponed for 2020. We plan to announce new dates as soon as possible. View our full statement for more details.

    What does my Conference badge grant me access to?

    Your Conference badge grants you access to all sessions of the Passenger Experience Conference, free entry to the Industry Networking Party following the Conference, and access to all three days of Aircraft Interiors Expo and World Travel Catering & Onboard Services Expo.

    How can I get tickets to the Industry Networking Party only?

    If you just want to book the Industry Networking Party, please register for any one of the two co-located exhibitions. During the registration process you will be asked if you would like to attend the Industry Networking Party only. Please select this option.


    I am interested in speaking at the Conference. Who should I contact?

    Please register your interest to discuss becoming a speaker at the Passenger Experience Conference.

    Where can I register?

    We encourage delegates to register online prior to the Conference, as this will save you time on the day as well and money. Registration is currently open.

    Register interest

    I would like to find out more about sponsorship opportunities. Who should I contact?

    If you are interested in sponsorship opportunities, please email Daniel Kazimierczak.

    Who can I speak to if I have any questions?

    Our Customer Service team is always happy to help.

    Contact Customer Service

  • Venue information

    Where is the Passenger Experience Conference held?

    The Passenger Experience Conference and Industry Networking Party, which follows the Conference, take place in the Hamburg Messe A4 Upper Halls. Access is via the Central Entrance.

    Visit the Travel page

    Is the Conference held in the same place at the exhibitions?

    Although both the Conference and the exhibitions will be taking place at the Hamburg Messe, the Conference will be held exclusively in the Hamburg Messe A4 Upper Halls. Access is via the Central Entrance.

    How do I get to the venue? Is there parking?

    Visit the Hamburg Messe website for details on directions, parking and maps.

    Hamburg Messe website

    Does the venue offer disabled access?

    Yes, the Hamburg Messe is designed for accessibility. You can find the most up to date information for people with mobility impairments on the Hamburg Messe website.

    Hamburg Messe website

    Are there cloakroom facilities available?

    Yes, cloakroom facilities are available. Please enquire on entry.

    Will there be Wi-Fi at the Conference?

    Yes, there will be FREE WiFi available on the day of the Conference.

  • Travel

    I need a place to stay – where should I look?

    We have joined up with HotelMap to offer discounted hotel rates. Take a look at our travel page for more information.

    Find hotel rates

    What is the visa process for Germany?

    For more information on visas, follow the visa links during the registration process, or find more information on the Germany Visa website.

    Find out more

  • Visitors

    Where can I collect my badge from? Can I pick up my colleague’s badge too?

    You will be able to print and collect your badge from the registration area at the Conference. Please ensure you bring your unique badge number with you, which will have been supplied in your confirmation email when you booked your badge. You can also collect your colleague's badge if you have their unique badge number too.

    In what language will the sessions be?

    All of the sessions at the Passenger Experience Conference will be held in English.

    Will refreshments be provided?

    Lunch is included for all conference delegates. There will also be regular coffee and refreshment breaks provided throughout the day.

    Where can I view the Terms and Conditions?

    Terms and Conditions for the Passenger Experience Conference are available on our website.

    Terms and Conditions

    Can I reserve seats in each session in advance?

    Reserved seating will not be available at the conference. Seating within each session is on a first come first served basis. There will be room to accommodate everyone, although we advise arriving promptly to your session to ensure you have the best pick of the seats.

    I can no longer attend. Can I get a refund?

    As outlined in the Terms and Conditions, we do not offer refunds. Delegates may however substitute another person to attend in their place at no additional cost, provided you advise us on or before Monday 11 March 2019.

    To substitute another delegate, please email the Conference team with the following information:

    • your name
    • your email address
    • your company name
    • the name of your replacement attendee
    • the email address of your replacement attendee
    • the company name of your replacement attendee
    • the telephone number of your replacement attendee

    The replacement attendee must already be registered to visit one of the accompanying exhibitions (Aircraft Interiors Expo 2019, World Travel Catering & Onboard Services Expo 2019 or Passenger Technology Solutions 2019) in order to transfer the conference booking to them.