This Year at PEC

Join the catalyst for the future of the industry

Passenger Experience Conference brings together experts and visionaries from airlines, airframers, OEMs, suppliers and design organisations to discuss the future of passenger experience, onboard environments, and services.

Gain insights from thought leaders from the passenger experience industry with speakers including Matt Crane (ASF), Brenna Wynhof (Boeing) and Sarah Klatt-Walsh (FORMIA) and thought leaders PriestmanGoode, Tapis Corporation, Lift Aero Design and more. 

Join plenaries, sessions, networking breaks and breakout streams to discuss and discover the latest trends and insights that will set your business up for success.

Make sure you stay ahead of your competition, simply register for PEC or upgrade your AIX or WTCE badge.

Top Sessions Include

Launched as a stand-alone conference in 2013, Passenger Experience Conference has a packed agenda with previous key themes including consumer trends and expectations, the challenges of standardisation and differentiation, hospitality and inflight entertainment initiatives and more.

This year's themes will focus around sustainability, multi-modal futures and delivering on passenger expectations.

A vision of the multi-modal future

Travel continues to open up and the latter half of the decade promises exciting new transport innovations and the potential for a joined up, multi-modal approach to mobility. What role will the aviation business play?

Succeeding in the green revolution

Climate change and the reappraisal of international trading ties continue to deliver challenges. How can we redefine what we waste today as an asset tomorrow, thus integrating recyclability into the business model?

Delivering for the new generation passenger

With the revitalisation of travel across the second half of this decade and younger consumers becoming part of the passenger mainstream, what will be the compelling experiences that will attract customers and keep them coming back?

Top Sessions Include

After an introductory welcome and the plenary session focusing on: A Vision of the Multi-Modal Future, the PEC agenda will split into two streams that will run in parallel for the rest of the day: Delivering for the New Generation of Passenger and Succeeding in the Green Revolution.

Delivering for the New Generation Passenger

  • Defining new passenger experience benchmarks 
  • Onboard digitalisation: raising the bar and creating opportunity
  • Demystifying digital realities – and creating new journey narratives

Succeeding in the Green

  • Cabin sustainability – understanding the way ahead 
  • Better efficiency, better economics
  • Designing cabins that are better for people and the planet

Why attendees return year-after-year

I think it’s inspirational and it brings highlights of innovation, customer experience, sustainability, and other topics that will future-proof the industry.

Anne de Hauw
Founder - IN Air Travel Experience

In bringing people together, arguably, it’s a faster way to rapid prototype and get new ideas in the air and into production quicker.

Paul Wylde
Founder - paulwylde LLC

The conference is energising, thoughtful, and inspirational.

Anthony Woodman
Vice President - Customer Journeys and Reward, Virgin Atlantic

Passenger Experience is really about collaborating across different segments of the industry.

Jonas Von Kruechten
B2B SaaS for Aviation and IFEC Industry

Join us

Register now to attend Passenger Experience Conference and take advantage of the 15+ sessions.